What MSPs Miss During Network Discovery (And Why It Costs Them Clients)
Most MSPs believe they have a solid handle on network discovery. After all, they’ve got RMM agents deployed, documentation in place, and years of experience managing IT environments.
But here’s the uncomfortable truth: critical infrastructure details are still being missed, regularly.
And those blind spots don’t just create technical risk.
They cost MSPs trust, credibility, and deals.
The Illusion of “Complete” Visibility
Traditional discovery methods often rely on:
Manual checks
One-time onboarding audits
RMM-reported devices
Assumptions based on past configurations
The problem? Networks evolve constantly.
New devices appear. Permissions change. Legacy services stay enabled. Shadow IT creeps in quietly.
Without continuous, structured discovery, MSPs are often working with outdated or incomplete information.
What Commonly Gets Missed
Across many environments, the same gaps appear again and again:
Unmanaged endpoints not reporting to RMM
Open ports and services no one remembers approving
Dormant user accounts with elevated privileges
Legacy authentication still enabled in Microsoft 365
Storage and system configurations that no longer align with policy
These aren’t edge cases. They’re normal findings, and they’re exactly what attackers and auditors look for.
How This Impacts MSPs
Missing these details leads to:
Surprises during security incidents
Awkward conversations during audits
Lost confidence in QBRs
Reduced upsell and security buy-in
When clients discover issues before you do, it undermines the MSP relationship.
Why Discovery Needs a Fresh Approach
Modern discovery isn’t about one-off audits anymore.
It’s about repeatable, fast, and comprehensive scanning that works across:
Network infrastructure
Active Directory
Local systems
Microsoft 365
This is where lightweight, purpose-built scanning tools are changing how MSPs operate.
Try a Better Way—Free During Pre-Launch
As part of Pipsqueak’s pre-launch, MSPs can access a free full preview of complete IT infrastructure scanning until the end of 2025.
No commitment. No gating.
Just clear visibility into what’s really inside your clients’ environments.
👉 See what you’ve been missing—before it costs you.
